From the moment you walk through the doors of a Massage Experts’ clinic until the end of your service with us, you can feel that we care. We live in a stressful world, so we aim for our clinic locations to be warm, inviting, and relaxing for our guests. We hire based not only on qualifications, but personality. That includes our accepted Franchisees, Administrative Team, and Service Providers. Our goal is to be the neighbourhood choice for Massage Therapy. To achieve that goal:
- We look for convenient locations for our guests
- We are open extended hours for our guests
- We have the best technology for our guests
- We seek out the best hires for our guests
- We offer financial options for our guests
Above our philosophy of care, we offer all clinic guests an introductory “First Visit” rate just to try us out. This gives everyone an equal opportunity to come in and enjoy a well-deserved relaxing or deeper therapy massage. Every guest has a different need and desired outcome, and we personalize our approach to their unique health and wellness needs.
Our appointment booking technology offers a superior experience, yet a simplistic approach. Guests simply choose their service type along with their preferred date and time. Once chosen, they give us their basic contact information. From there, our systems send an immediate email confirmation. During this process, they can also see the pictures and biographies of their potential service providers; this will help them understand their specialties and qualifications. Combined, this makes the booking process more comfortable and transparent.
The booking process is easy and straightforward and can even be done from a smartphone. Many appointments are booked same day! Bookings for Massage Experts can be facilitated through the following:
- Massage Experts’ website
- Massage Experts’ app
- A clinic’s individual Facebook page
After experiencing Massage Experts for the first time, guests are then encouraged to sign up for our FREE monthly membership program, Club MEx. They then enter into a contractual agreement for one year, committing to one massage per month—something that we all need! There is no membership fee to join Club MEx.
- Preferred prices on Massage Therapy
- Discounts on retail products
- A special rate to enjoy a birthday massage
- Family member rates
Our model sets us apart from our competition and provides added value to our Clinic Guests!
How Does the System Work?
We offer clients a special introductory rate to try us out. Our simplistic approach allows clients to book online via our website or Facebook page. Clients can view appointments online and choose a therapist based on their specialty and qualifications. The booking process is easy and simple and can even be done from a smartphone. Many appointments are booked on the same day! The clinics are gender-neutral, which is important in developing a male clientele who may not be comfortable with a spa-like environment.
After experiencing Massage Experts for the first time, clients are encouraged to sign up for our monthly membership program. Clients enter into a contractual agreement for one year. They commit to one massage per month at a preferred member’s rate. There is no membership fee on top of that. The client is sent an email reminder to book an appointment each month. Their credit card is then charged if they miss a month. The charged amount can be credited to a second treatment the following month.
Let’s Talk Insurance!
Do you think a member rate is a great deal? Most people don’t know that their Health Benefits Plan will most likely cover 80% of their treatment. In some cases, some plans cover 100%. By educating your clients that their monthly treatment could cost them as little as $0-$20, you are certain to build a loyal clientele very quickly! Ask yourself this question: Would you treat yourself to a 1-hour therapeutic massage each month for only $20? If the answer is yes, you now see how this business model can become a very rewarding business!
