Insurance Billing

Massage Experts Offers Direct Billing!

Massage Experts helps ease muscle tension along with financial stress! We offer insurance direct billing to most major insurers for your therapeutic massage treatments!

Massage Therapy is covered in most employee group insurance benefits. Many people do not know this, so a large portion of their hard-earned insurance benefits go unused. These benefits cannot be carried over year-to-year, so they are simply lost. Life is hectic, and our bodies carry so many stresses and so much tension within them; you deserve to use these massage benefits. They help you feel better without relying solely on the use of medications. Holistic care is self-care!

Electronic Direct Billing is available through a number of major insurance providers. Because we offer Registered Massage Therapists who meet the needs of their Province’s recognized massage associations, we can then offer you either insurance receipts or direct billing. Your massage visit, in conjunction with your insurance direct billing, may be less than the cost of your daily venti latté! Many insurances cover 80-100% per visit.

Each insurance company’s policy is different; some may offer direct billing, some may not. Others require a doctor’s note, some may not. It is up to you to verify this information with either your employer or your insurance provider before assuming direct billing can be processed on your behalf. Massage Experts does not charge a processing fee to submit electronic billing for you.

Insurance direct billing is available through various 3rd party technologies, these include but are not limited to:

Processed via Telus Health eClaims:

Processed via Provider Connect:

Processed via The Claims X Change:

Specialty insurance direct billing is also available to:

  • Members of the R.C.M.P. *
  • Veterans Affairs Canada **
  • Motor Vehicle Accidents (MVA) ***


You will want to ask your insurer or employer:

  • How much you are covered for yearly?
  • Is there a deductible that you should know about?
  • How much are you covered on a per treatment basis?
  • Do you require a yearly Doctor’s note?
  • Does your plan offer Direct Billing, or do you have to submit the receipts yourself?

What we require from you:

  • We may ask to scan your insurance card upon it’s first use.
  • Thereafter we will have this on file for your return visits.
  • We will ask if you have a Doctor’s note or not. If so, we will scan this to keep it on file.
  • We will ask that you sign a 3rd party billing form, depending on the insurance provider, which then allows us to process this for you.

Please Note:

  • It is your responsibility to know your available amount of coverage and keep track of balances from this coverage.
  • Due to patient confidentiality, Insurance Companies do not share with us your benefit balances with us.
  • We are unable to check balances, statements, limits, and the policies of your benefits plan.
  • In the event that your insurance repayment cannot be assigned to our clinic, we will process the insurance to go to you. When that happens, an insurance receipt and explanation will be offered to you upon check-out.

Insurance direct billing is a privilege. It is done through the Internet over third-party technology. Massage Experts can only offer this privilege when these technologies and the appropriate insurance systems are available and in working order. Your group policy also needs to allow for direct billing; some do not. There are times when the insurance systems have experienced down-times. However, this is a rare occasion. Upon this occasion, you will be responsible for the full payment of the massage treatment rendered. You will then be given an insurance receipt to then submit yourself after your visit.

 

* RCMP direct billing is available through Medavie Blue Cross. According to your plan, you are required to obtain an annual doctor’s prescription for massage therapy. This prescription serves both as proof of the need for massage therapy and allows us to directly bill Medavie Blue Cross for the treatments rendered. We cannot without this. It is the member’s responsibility to know the date of your prescription and have this filled and brought to us annually. This process allows members to pay not have to pay out of pocket, making it a more convenient to get the care they both need and deserve. Please bring your identification number (beginning with the letter “R“) and your doctor’s note upon your first appointment. Thereafter a new note must be presented annually.
** Veterans Affairs direct billing is available through Medavie Blue Cross. According to your plan, you are required to obtain an annual doctor’s prescription for massage therapy. This prescription serves both as proof of the need for massage therapy and allows us to directly bill Medavie Blue Cross for the treatments rendered. We cannot without this. It is the member’s responsibility to know the date of your prescription and have this filled and brought to us annually. This process allows members to pay not have to pay out of pocket, making it a more convenient to get the care they both need and deserve. Please bring your identification number (beginning with the letter “K“) and your doctor’s note upon your first appointment. Thereafter a new note must be presented annually.
*** Motor Vehicle Accidents (MVA) billing can be arranged on a by-clinic and by-case basis and are not guaranteed to be accepted. Different Provinces and insurance companies/adjusters have different treatment allowances and cost per treatment requirements. An application and credit card hold will be required in order to offer MVA billing. The credit card will solely be charged should your plan default it’s payment within a +30-60 day time period. Please contact your local clinic to apply and be accepted for MVA billing.
**** If you are insured with Manulife, you will need to pre-register on their website first before electronic direct billing can be done. If you have not done this step, they will deny your claim. We do not have the ability to override their requirements.
*****  Insurance in Quebec. Please note that due to the varied massage associations service provider requirements, and insurance regulations in the Province of Quebec, direct billing is not common and generally only available through Médavie Blue Cross. This depends on the service provider directly as well as your policy, and is not guaranteed. You will receive an insurance receipt of treatment with all the information required to submit the claim on your own.rd